Shipping Policy

We endeavor to dispatch all products ordered within 48 hours after the order has been placed and accepted by us. You will be given an indication of the expected delivery time when you place your order online. Jutiepie insures each order through transit up until it is delivered to you.

DELIVERY CHARGES
All domestic orders are delivered based on the shipping policy.

ADDITIONAL CHARGES
There are no additional charges. The total payable amount is calculated as per the price indicated on the individual items and as shown in the final checkout.

DELIVERY TIME
This may vary depending on the delivery location and services of our logistics partner. However, we endeavour to deliver orders within 5 to 7 business days (excluding public holidays).

DELIVERY AREAS
We deliver to select Indian cities. For further information please call Customer Care on +91 73043 84413, 10 AM to 5 PM, Monday to Saturday on business days (excluding public holidays) or write to us at jutiepie99@gmail.com.

PAYMENT MODE
We only accept online payments through payment gateway of Paytm, debit card, credit card, net banking and UPI.

CASH ON DELIVERY
We do not accept any cash on delivery.

INTERNATIONAL SHIPPING POLICY :-

SHIPPING POLICY
We offer FREE SHIPPING for INTERNATIONAL ORDER with minimum buy of above $200.

All duty and charges will be borne by the customer.

Note : -
DELIVERY 10 TO 15 DAYS

RETURN & EXCHANGE POLICY FOR INTERNATIONAL ORDERS:

We understand that there may be circumstances, where in products need to be exchanged or in nominal cases be returned.

To start the process, an email with all the details of the transaction as below to be sent to: jutiepie99@gmail.com

1.    Customer Order number

2.    Invoice Number

3.    Product code / codes

4.    Value of the product / products

5.    Nature of complain: Exchange / Return

6.    Reason of complain

Brand Site will do the needful, look into all complaints & work to satisfy its customers with

1.    Exchange 

2.    Refund

Once EXCHANGE / RETURN is Approved, you will receive an E-MAIL with a MAILING LABEL.

NOTE: NO EXCHANGE / REFUNDS will be made, if the above process is not adhered.

In case our logistics service provider does not cater to the customer’s pick up zone / area, the customer will have to courier the returns at their cost to given mailing address.  

Cases liable for Exchange / Return-

For International -

CASE- 1: Damaged and Defective goods received:
A complaint has to be made within 48 hours of receiving the goods.
Complaint has to be made on email with subject as "Complaint" for {Order number} and {Product code}
A picture of the damaged part has to be sent via e-mail for assurance.
Our team reviews it within 2 business days & offers you a solution as any one of the following -

-Exchange

-Return.

Procedure = Complaint –> Complaint Redressal within 1 business day by Team -> Mutually Acceptable agreement -> Happy Ending and a Happy Customer!

 CASE- 2: Product not liked due to color variation:

A 10% - 15% color variation is an acceptable norm. Color variation also occurs in picture due to various monitor configurations & light effects used during photography. Sometimes slight variation in work can also occur.

So, a complaint has to be made within 48 hours of receiving the goods.

If the variation is higher than expected (then norm) return is accepted.
Complain has to be made on email with subject as "Complaint" for {Order number} and {Product code}.
A picture of the product has to be sent.
Our team reviews it within 2 business days & offers you a solution as any one of the following -
a) Exchange
b) Return Procedure= Complain -> Complain Redressal within 1 business day by Team -> Mutually Acceptable agreement -> Happy Ending and a Happy             Customer!

  CASE 3: Parcel lost in transit / Wrong address delivery / Parcel not found after Door Delivery:

If a parcel is lost during transit or a wrong delivery is made or parcel has not been found after door delivery then in such cases, we are liable for re sending same product(s) only & not make any refund or customer can't replace the order with product of different design.

In above cases, we give 7 business days’ time for the courier company to retrieve the parcel by searching it. In all cases of wrong deliveries, the courier company comes back to the place where product was delivered according to him for a search. In case of delivery not received after Door delivery, then the courier company re-visits the place and files a firsthand report.

Once they confirm the orders hasn’t been delivered correctly and parcel can’t be found, we initiate reorder of the same items. In no case the items can be changed or a money refund will be given. We will replace the lost items FREE OF CHARGE.

Procedure = Complain -> Complain Redressal within 7 business day by Team -> Mutually Acceptable agreement -> Happy Ending and a Happy Customer!

We are here to Serve our customers.